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966 views Apr 16, 2019
ROLES AND QUALIFICATIONS OF A CONCIERGE

A hotel’s staff is in charge of making guests feel at home or even more pampered than they might be at home.

They work together to give customers a good experience when they travel. The comfort and safety of guests, in one form or another, is the responsibility of all hotel staffers. Hotel jobs can be broken down by the various departments in which people work.

The people who check guests in and out are considered front desk workers.

Employees who clean and prepare rooms are referred to as housekeeping.

Concierge:

When guests have questions about nearby restaurants or want to book a sightseeing tour, they visit the hotel’s concierge. A concierge’s job varies depending on the place where he or she works.

In luxury hotels, at resorts, on cruise ships, or even in high-end apartment buildings, a concierge is like a butler who fulfills any request that a guest might make.

Concierges also work in private residencies, assisting clients with day-to-day activities. Some work in hospitals, helping patients take care of personal needs.

Job Duties:

A concierge’s job description seems pretty simple: help guests enjoy their stay at a hotel. In practice, this is quite complex because of all the ways that the concierge can make that happen. Each guest has different needs, and it’s up to the concierge to be flexible enough to meet every request.

Hotel concierges are jacks-of-all-trades, meaning that they have a lot of information about a variety of subjects.

They know all about hotel policy and procedures and how to get things done within the hotel’s walls. More than that, they must also have complete, up-to-date information about the area surrounding the hotel.

Concierges give recommendations about restaurants, entertainment venues, and events taking place near the hotel. They are very familiar with the lay of the land because they frequently give guests directions to locations within a city or on the outskirts of town.

Concierges make dinner and spa reservations and they may even go so far as to set up a tour for visitors.

They can arrange to get specialty items( food, medication) or things that guests forgot to pack.

Finally, concierges assist with guest transportation needs. This includes just about anything, from arranging for ground transportation like taxis and shuttles to calling an airline on a guest’s day of departure to see if his or her flight is on time.

Work Environment:

A concierge works directly with customers, so a person interested in this occupation needs to have strong people skills. A concierge has to always be polite and present a professional image. Concierges must also be familiar with the area and be resourceful.

If they don’t know how to meet a client’s request, they will have to figure it out in a timely manner. This could involve making several phone calls or doing internet searches to find the answer.

A concierge must be organized. He or she will likely handle multiple customer requests at a time. Concierges may work alone or be a part of a team.

Those who work alone have to be independent. Those who work on teams need to be good communicators to keep the entire team up to date on
requests.

Concierges may work full-time or part-time. Because hotels are open twenty-four hours a day, some concierges may have to work overnight, in the evening, and on the weekend.

Education and Training:

Most employers require candidates for concierge jobs to have a high school diploma, but no formal education beyond that is required. Some vocational education programs in hospitality have courses or training of some sort of being a concierge, and some enterprising folks have created programs
that give certification in concierge duties.

Many hotels prefer to offer on-the-job training instead. Preparation for a job as a concierge can begin in high school. Students can take communication
classes, which should help them in this very people-oriented position.

Seeking an internship at a hotel that would most likely include experience in many different positions, including concierge, would also be helpful.



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